FAQs

How do I request a ride?

We automatically use GPS and Wi-Fi to set your pickup location. You may also enter an exact address or search for a venue name by tapping the pickup location bar .
Once you’ve set your location and vehicle option, tap “Request Ride” to request your ride.

Ho do I contact my driver?

You may need to contact your driver if your pickup location has changed or if there’s trouble with the pickup. To call or message your driver, tap the phone icon or the envelope icon

How do I cancel my request?

You may cancel your request without charge for up to 2 minutes after your initial request. Cancellations made after 2 minutes will incur a fee to compensate your driver for his or her time .

How do I get a fare estimate?

After you’ve set your pickup location and entered a destination, tap Fare Estimate to see the range of fares for your trip.

Can I schedule a ride in advance?

Not yet, but HITCH will be adding this feature in the future.

Can I request more than one vehicle at a time with HITCH?

At this time, it’s not possible to request more than one ride from a single account.
If your party cannot be accommodated by a single vehicle, have multiple people in your group request rides . We offer vehicle options accommodating up to 7 people.

If no one else in your group has a HITCH account, you can invite them to sign up from the main menu of your app . As a bonus, both you and your friend will receive the referral promotion.

How do I update my profile information?

In the HITCH app, open the main menu by tapping on the three horizontal lines in the top left hand corner of the app. Tap on Edit Profile to update your account information

Why am I seeing a $2.00 charge every time I make a ride request?

We apologise for the confusion and would be happy to explain.
The $2.00 seen after each ride request is a pre-ride authorisation to ensure our users have a valid payment at the time of each request.
Please note this is an authorisation only and is released immediately after the request is complete.

I was charged a cancellation fee?

You may cancel your request without charge for up to 2 minutes after your driver accepts your trip. Cancellations made after 2 minutes will incur a fee to compensate your driver for his or her time . If you believe you were charged unfairly, please email us at [email protected] so that we may follow up.

How do I change my email or phone number?

Open the Main menu by tapping on the three horizontal lines in the top left hand corner of the app. Tap on Edit Profile and enter your new phone number or email address .

How do I update my payment information?

Open the Main menu by tapping on the three horizontal lines in the top left hand corner of the app. Tap payment info to enter new payment details.

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