How do I request a ride?
Once you’ve set your location and vehicle option, tap “Request Ride” to request your ride.
Ho do I contact my driver?
How do I cancel my request?
How do I get a fare estimate?
After you’ve set your pickup location and entered a destination, tap Fare Estimate to see the range of fares for your trip.
Can I schedule a ride in advance?
Not yet, but HITCH will be adding this feature in the future.
Can I request more than one vehicle at a time with HITCH?
If your party cannot be accommodated by a single vehicle, have multiple people in your group request rides . We offer vehicle options accommodating up to 7 people.
If no one else in your group has a HITCH account, you can invite them to sign up from the main menu of your app . As a bonus, both you and your friend will receive the referral promotion.
How do I update my profile information?
Why am I seeing a $2.00 charge every time I make a ride request?
We apologise for the confusion and would be happy to explain.
The $2.00 seen after each ride request is a pre-ride authorisation to ensure our users have a valid payment at the time of each request.
Please note this is an authorisation only and is released immediately after the request is complete.