Drive with HITCH
Driver Related Questions
How do I reset my password?
Open the Main menu by tapping on the three horizontal lines in the top left hand corner of the app. Tap on Edit Profile, and at the very bottom tap on change password.
How do I update my profile info?
How do I disable email updates?
We use email to inform drivers of the latest HITCH updates and incentives.
If you decide you no longer want to receive these updates, you can click the Unsubscribe? link at the bottom of any email message.
What happens if I change taxis?
How do I update my vehicle details?
To update the make, model, or color for a vehicle already listed on your account, please send us an email [email protected] to update your vehicle profile.
How do I update expired documents?
To update any expired documents, please provide us with the information in an email to [email protected] and we will be happy to update your driver profile.
How do I report a missing payment?
How do I report a missing trip from list of trips?
If you believe a trip is missing from your list, please send an email to [email protected] and we’ll be happy to investigate.
How do I update my banking info?
If you change banks accounts from the original account used with registration, please send us an email [email protected] to update your payment profile.
What taxes and fees does HITCH charge?
In the event of a negative ride balance for a given month the membership fees due may be deducted from the Member’s credit or debit card on file.
All payments made to the Member by HITCH on any given Wednesday or
Friday (excluding Local & US public holidays where payments will fall to the next business day) are subject to a $1.00 EDI deposit fee.
How often do I get paid?
Driver deposits are submitted to banks every Wednesday & Friday.
- Wednesday deposits include rides completed from Thursday 12AM to Monday 12AM
- Friday deposit include rides completed from Monday 12AM to Thursday 12AM
* Please be advised an additional day delay of payments during the week of US Holidays and Local Public Holidays.
How can I verify my payment?
You will receive and email after every booking is completed so that you have a record of each ride. You can also view a list of your completed bookings via the HITCH application.
Riders are unable to call or text me.
Riders may be unable to contact if you if your account’s phone number is listed incorrectly or has recently changed. Please verify your info under the Driver Profile tab.
If your phone number is listed correctly and riders are still unable to contact you please send us an email at [email protected].
My phone doesn’t ring to notify me of ride requests.
If your device fails to ring when receiving a ride request:
– Check to see if the device is set to mute.
– Check to see if your device is plugged into a USB port in your vehicle that deactivates its sound.
– Check out the links below for more information about managing your phone’s sound settings.
Apple.com | Troubleshooting Sound Issues
Google.com | Manage Sound Settings
My phone shows a “Network Error”?
If your device shows “Network Error”?, try disabling the WiFi connection. Some wireless networks interfere with the HITCH app’s connection to our servers.
If you continue to experience issues with your network connection, it may be helpful to toggle airplane mode on for 20 seconds or reboot your device to reset the network connection.
My phone is heating up
The HITCH driver app uses your device’s GPS and data connection when running. As such, it’s normal for your device to heat up.
Storing the device out of direct sunlight and being mindful of the air condition or heat vents where your phone is mounted can help to keep it cool.
My phone is unresponsive (freezing or hanging)
If your device is unresponsive, a hard reset may resolve the issue.
– Simultaneously press and hold the power button (on top of your phone) and the home button (the circular button on the front of your phone).
– Hold both buttons down for 15 seconds until the Apple logo appears.
– Your phone may take up to 60 seconds to reset.
– Press and hold the Power button until the menu pops up.
– Touch Power off or Restart if that is an option for you.
– Touch OK to confirm.
– Press and hold the Power button until your device starts
What type of phone/device can run the HITCH app?
The HITCH driver app can be installed on iPhone 4S, 5, 5C, 5S, 6, and 6 Plus running iOS 7 or later, or devices running Android 4.0 or later.
Normal use of the HITCH driver app consumes about 200 MB of data per month.
We recommend choosing a data plan that allows for at least 1 GB of data use per month to avoid unexpected charges from your carrier.
Yes, the HITCH driver app will run in the background while you use other apps.
How to use HITCH
How are driver ratings calculated?
Your rating is an average of ratings provided for your last 50 completed trips.
Please note that cancelled trips are not rated by riders and will never affect your rating.
I can’t find an answer
If you’re unable to find your answer here, please send us an email at [email protected] and we will reach out to you shortly to follow up!
Can I come into the office for help?
If you need in person assistance, please feel free to drop into our office in Hamilton.
31 Dundonald Street
Hamilton, HM 10
Fees and Rates
How are fares calculated?
How are cancellation fees charged?
Riders may cancel without incurring a fee for up to 2 minutes after you accept a ride. Cancellations made after two minutes will incur a fee to compensate you for your time. If you’re running more than 2 minutes behind the provided ETA and the rider cancels the request, they will not be charged a cancellation fee.
If you cancel the trip more than 5 minutes after you’ve arrived because the rider has not shown up, the rider will be charged a cancellation fee. However we recommend that you only cancel the ride after speaking to the passenger.